How long does shipping take?

Orders are typically processed within 1–2 business days. After shipment, delivery usually takes 5–8 business days within the United States. Most orders arrive within 7–10 business days from the date of purchase.

 

What is the return policy?

Returns are accepted within 30 days of delivery for eligible items that are unused and in their original condition, including all original packaging and components.

 

How can an order be tracked?

A tracking number is sent by email once an order has been shipped, allowing the package to be followed through the carrier’s tracking system.

 

Are the hair accessories suitable for different hair types?

Macy Jacy accessories are designed to work with a variety of hair types, including straight, wavy, and curly hair.

 

Can i change or cancel my order?

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.

 

What if item arrives damaged?

If your order arrives damaged, please contact us with a photo and we’ll take care of it with a replacement or refund.